Customers consistently praise Soothefy for providing soothing relief without forcing them to stop everything. The slide-up eye mask design is frequently highlighted as a game-changer—allowing users to work on laptops, read, or care for family members while still getting therapeutic cold therapy. Many describe the fabric as "buttery soft" and "marshmallow-like", noting it's gentle enough for sensitive skin and comfortable for extended wear. Users report the odorless gel as a major advantage over competitors with chemical smells. While most love the light-blocking capability when pulled down, a few note they wish the cold lasted slightly longer during severe attacks. Overall, customers describe it as their go-to tool during migraine attacks, with many saying it's become essential in their pain management routine.