60 days to decide, on your worst days.
Try Soothefy through real flares for two whole months. If it isn't the thing that finally helps, send it back within 60 days of delivery for a full refund. Here's exactly how it works.
four steps. no hoops.
Write to support@soothefy.com within 60 days of delivery. Please don't ship anything back before we've confirmed your return; items sent without a request first can't be accepted.
Pop the cap back in its original packaging. That's what keeps it eligible for a refund.
We'll let you know as soon as your return arrives and whether the refund is approved.
Approved refunds go automatically to your original payment method. Banks and card companies can take a few extra days to post it.
good to know.
Inspect your order when it arrives and contact us right away if something's defective, damaged, or not what you ordered. We'll evaluate the issue and make it right.
We replace items within 60 days if they arrive defective or damaged. Need to exchange for the same item? Just email support@soothefy.com.
You can cancel an order within 24 hours of placing it. Once it has shipped it can't be cancelled, but the 60-day guarantee covers you from the moment it arrives.
We refund as soon as your return is approved. From there it usually shows up within 5 to 10 business days, depending on your bank or card company.
We promise the cap feels soft, the gel stays odorless, and the cold lasts long enough to actually help. If it doesn't, that's exactly what the 60 days are for.
Ask anyway. A real person reads every message, replies within 24 hours, and would rather help than argue.